> ## Documentation Index
> Fetch the complete documentation index at: https://sales-docs.keinsaas.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Daily workflow: queues, approvals, replies, and outcomes

> A practical pre-run and post-run routine for reviewing queues, pending messages, new replies, and account health around each Sales Agent run.

You do not need to monitor every internal step. Focus on exceptions, approvals, replies, and changes to your sales process.

## Before the scheduled run

* Check notifications for replies, approval requests, calls, failed runs, or outdated ideal customer profile (ICP) scores.
* Review **Home → Next run** for unexpected queue sizes.
* Approve, edit, regenerate, or reject pending LinkedIn messages under **Messages**.
* Make sure you will not use LinkedIn manually during the scheduled working window.

## After the run

* Open **Activity** and confirm that the run succeeded or understand why it stopped.
* Review new replies first. A reply stops automated follow-ups on both channels.
* Contact prospects in **To Call** when a phone number is available and the automated sequence is complete.
* Set outcomes such as **Meeting**, **Offer Sent**, or **Closed Deal** as your sales process advances.
* Check the credit balance before starting new searches or enrichment work.

## When configuration changes

| Change             | What to do next                                                          |
| ------------------ | ------------------------------------------------------------------------ |
| ICP criteria       | Save, then rescore existing contacts when prompted.                      |
| ICP weights only   | Recompute existing scores; this does not require AI credits.             |
| Schedule or limits | Save the seat and recheck **Home → Next run**.                           |
| Messaging rules    | Review newly generated drafts before increasing automation.              |
| Blacklist          | Save carefully; matching live prospects stop immediately.                |
| Seat owner         | Confirm that the new owner can manage that seat's accounts and settings. |

<Tip>
  If a queue is unexpectedly empty, start with [Activity and troubleshooting](/operate/activity-and-troubleshooting) before changing limits or lowering your ICP threshold.
</Tip>